Terms & Conditions
These Terms & Conditions govern all bookings and journeys with A&R Cars. Please read them carefully — by making a booking with us you agree to be bound by them.
Effective Date: 1 July 2026
Terms and conditions in full
1. About Us
We are a Horsham District Council licensed Private Hire Operator based in West Sussex. All bookings are accepted and dispatched in accordance with the Local Government (Miscellaneous Provisions) Act 1976 and Horsham District Council licensing requirements.
2. Bookings
All journeys must be pre-booked through our office or approved booking channels. Drivers cannot accept passengers without a prior booking. Please ensure all booking details are accurate.
3. Fares
Fares are agreed at the time of booking unless the journey changes. Extra stops, waiting time, parking, tolls, airport charges and congestion charges may incur additional fees.
4. Payment
Payment is due before or at the end of the journey unless a business account has been agreed. Unpaid invoices may incur recovery costs and interest where permitted by law.
5. Advance Payment
Certain bookings may require full or partial payment in advance. This includes, but is not limited to, late-night collections from wedding venues, parties, concerts, festivals, sporting events and other major events. We reserve the right to request advance payment at our discretion.
6. Cancellations
Last-minute cancellations may be subject to a cancellation charge. Customers who fail to attend the agreed pickup location without notice ("no-show") may be charged the full fare.
7. Airport Transfers
We do not charge waiting time for airport pickups where flight details have been provided. If your flight is cancelled, you will not be charged a cancellation fee, but please notify us as soon as possible. We monitor flights to help ensure timely collection whenever a valid flight number is provided. Customers are responsible for allowing sufficient travel time to reach the airport, and we cannot accept liability for missed flights. Airport parking charges are payable by the customer where applicable.
8. Passenger Behaviour
Seat belts must be worn by all passengers. Smoking and vaping are prohibited. Abusive, threatening, violent or illegal behaviour will result in the journey being terminated without refund.
9. Damage & Cleaning
Customers are responsible for the cost of repairing damage or professionally cleaning the vehicle caused during their journey.
10. Children
Parents or guardians remain responsible for children travelling in our vehicles. Child seats must be requested when booking and are subject to availability.
11. Assistance Dogs
Registered assistance dogs travel free of charge and are always welcome in accordance with UK law.
12. Lost Property
We will do our best to return lost property. We accept no liability for items left in our vehicles. Delivery or postage costs may apply.
13. Delays
We will always aim to arrive on time but cannot accept liability for delays caused by traffic, road closures, severe weather, accidents or other circumstances beyond our control.
14. Privacy
Your personal information will only be used to manage your booking and will be processed in accordance with UK data protection legislation.
15. Complaints
Any complaint should be submitted within 14 days of the journey. We are committed to investigating all complaints fairly and promptly.
16. Acceptance
By making a booking with us, you agree to these Terms & Conditions.